Here we have collected the most frequently asked questions. Please read them before contacting support.
If a carrier returns an undeliverable package to us, we’ll notify you of the return by email and issue a full refund. We are unable to re-ship orders that are returned to us as undeliverable
Orders placed using our standard shipping will be processed within 3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
Standard shipping is applicable only to orders with total value (after discount) over $50 USD under normal circumstances, and a flat shipping fee will be required otherwise. Please also note that shipping fee is non-refundable.
We Accept Credit card, Debit Card And Cash On Delivery
We’re sorry that any online orders’ returns and exchanges cannot be processed by the retail store. Please contact us with the reason for return and we will instruct you on the return procedures.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
We will be happy to answer any questions you may have.